Refund policy
BULLITT BARS REFUND AND RETURNS POLICY
Last updated: 29 September 2026
We hope you are happy with your BULLITT order. If something is wrong, or you change your mind, this policy explains what to do.
Nothing in this policy affects your statutory rights as a consumer.
1. CHANGING OR CANCELLING AN ORDER BEFORE DISPATCH
If you need to change or cancel an order, email hello@bullittbars.com as soon as possible with your name and order number.
We will try to help, but we cannot guarantee that an order can be changed or cancelled once it is being prepared or has been dispatched. If it has already been dispatched, the return terms below will apply.
2. CHANGING YOUR MIND AFTER DELIVERY
For most products bought online, you have the right to cancel your order within 14 days after the day on which you receive it. If an order arrives in separate deliveries, the cancellation period normally starts after you receive the final delivery.
To cancel, email hello@bullittbars.com within the 14-day period and include:
- your name;
- your order number;
- the products you wish to return; and
- a clear statement that you wish to cancel.
You then have a further 14 days to send the products back. We will provide the correct return address and return instructions. Please do not return products to our registered office unless we have specifically told you to do so.
3. RETURN CONDITION
Please take reasonable care of products while they are in your possession and return them securely packaged.
Because BULLITT bars are food products, please keep individual bars and other sealed products unopened if you may wish to return them. A legal exception to the right to change your mind may apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, or to goods that are liable to deteriorate or expire rapidly.
We will only rely on an exception where it legally applies to the particular product and circumstances. Your rights where a product is faulty, damaged, unsafe or not as described are not affected.
We may make a lawful deduction from a change-of-mind refund if the value of the products has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.
4. RETURN COSTS
If you are returning an order because you changed your mind, you are responsible for the direct cost of returning it unless we agree otherwise.
If a product is faulty, damaged, unsafe, not as described or supplied incorrectly, we will cover reasonable return costs or provide another appropriate return method.
We recommend obtaining proof of postage and keeping it until your return has been completed.
5. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Products must be of satisfactory quality, fit for purpose and as described. If you receive a product that is faulty, damaged, unsafe, not as described or different from what you ordered, email hello@bullittbars.com as soon as possible.
Please include your name, order number, a description of the problem and, where possible, clear photographs of the product, packaging and delivery label. If a parcel appears damaged or tampered with, please tell us promptly so that we can investigate with the delivery company. Reporting damage quickly helps us investigate, but it does not remove your statutory rights.
Depending on the circumstances and your rights under the Consumer Rights Act 2015, we will offer an appropriate solution, which may include a refund or replacement.
Please keep the affected product and its packaging until we have advised you what to do.
6. REFUNDS
Where a refund is due, we will process it without undue delay and no later than 14 days after:
- we receive the returned products; or
- if earlier, you provide evidence that you have sent them back.
If there are no products to return, we will refund you no later than 14 days after agreeing that a refund is due.
Refunds will be made to the original payment method unless we agree otherwise. Your bank or payment provider may take additional time to show the refund in your account.
Where required by law, a cancellation refund will include the cost of our least expensive standard delivery option. If you chose a more expensive or enhanced delivery service, the additional amount is not normally refundable.
7. EXCHANGES
For a change-of-mind exchange, the quickest option will normally be to return the unwanted products in accordance with this policy and place a new order.
If a product is faulty, damaged or incorrect and you would prefer a replacement, tell us when you contact us. Replacements are subject to availability and your statutory rights.
8. PRODUCTS THAT CANNOT BE RETURNED
We cannot accept a change-of-mind return where a legal exception applies. This may include:
- sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed;
- goods that are liable to deteriorate or expire rapidly; and
- personalised or made-to-order products, if we offer them.
This does not affect your rights if a product is faulty, damaged, unsafe, not as described or supplied incorrectly.
9. CONTACT US
To request a cancellation, return, refund or replacement, contact:
Coldharbour Foods Limited trading as BULLITT Bars
Email: hello@bullittbars.com
Telephone: 07837 345 307
Registered office:
James House
Mere Park
Dedmere Road
Marlow
Buckinghamshire
United Kingdom
SL7 1FJ
Company number: 17035779
Please contact us before returning any products so that we can provide the correct return instructions and return address.